Business Systems Analyst

GreenStone Farm Credit Services is seeking a Business Systems Analyst to join our Information Services team. This role plays a key part in delivering technology solutions that support and enhance business processes across the organization. The Business Systems Analyst collaborates with business partners, technical teams, and vendors to gather requirements, design solutions, facilitate meetings, and ensure high‑quality software delivery.

This position is ideal for someone who enjoys problem‑solving, translating business needs into technical requirements, and supporting users through system changes. The role also carries responsibility for protecting the confidentiality, integrity, and availability of sensitive data and ensuring that technology solutions align with GreenStone’s standards and reputation.

Get to know GreenStone

Our $15 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.

Culture

Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

What can we offer you?

GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.

GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:

• 15 vacation days, 12 sick days, and 12 paid holidays per year
• 401(k) plan – up to a 9% employer contribution/match
• Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
• $150/year Logo Wear allowance
• $400/year Wellness Subsidy/Reimbursement & wellness programs
• $6,000 lifetime maximum Student Debt repayment program or tuition reimbursement
• Yearly bonus/incentive opportunity available to all benefit eligible employees
• On-site covered parking provided

Key Responsibilities:

Analysis & Requirements Gathering

• Conduct interviews, workshops, surveys, site visits, and workflow reviews to gather and document business and technical requirements
• Consult with customers, colleagues, and management to understand technology needs and solution options
• Review purchased software solutions to ensure features and functions meet business requirements
• Research and analyze the effectiveness of existing processes and systems, documenting findings and recommendations
• Develop and maintain standard templates for requirements documentation
• Create clear, detailed system documentation including process flows, use cases, data dictionaries, security matrices, screen mockups, training materials, and release notes
• Facilitate meetings and demonstrations to gather feedback and show progress
• Provide accurate time estimates for project tasks and track progress against project plans
• Identify risks, anticipate issues, and recommend mitigation strategies
• Execute testing based on requirements, use cases, and test scripts with minimal supervision
• Document issues and test results clearly, offering process improvement suggestions when appropriate
• Demonstrate ownership of assigned projects and the ability to prioritize multiple tasks

Support & Customer Service

• Provide knowledgeable and professional support for custom and off‑the‑shelf software solutions
• Coordinate user acceptance testing and assist with user training
• Communicate with vendors regarding application updates, product evaluations, and ongoing support needs
• Provide second‑level support for incident and problem management
• Supply test data and scenarios to support resolution of complex software issues
• Verify stability and functionality of deployments across environments

Qualifications:

Required

• Bachelor’s degree required; preferred majors include Computer Science, Business, or Accounting
• Strong analytical, communication, and documentation skills
• Ability to manage multiple assignments and work independently with minimal supervision
• Demonstrated ability to collaborate effectively with both technical and non‑technical stakeholders

Preferred

• Certifications such as Salesforce, nCino, Hyland OnBase, Microsoft SharePoint, CCBA, CBAP, or Microsoft Power Platform
• Experience with requirements gathering, software testing, and business process analysis
• Familiarity with custom line‑of‑business applications and off‑the‑shelf software solutions

GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.