Credit Resolutions Officer / Sr. Credit Resolutions Officer

We’re looking for a proactive, solutions‑driven Credit Resolutions Officer to join our high‑performing team. In this role, you’ll take the lead on servicing and resolving high‑risk and non‑accrual loans across diverse portfolios. You’ll partner closely with legal teams, branch staff, and regional leadership to protect the Association’s financial health, reduce organizational risk, and maximize asset recovery — all while delivering exceptional service to our members.

If you thrive in complex credit environments, enjoy investigative problem‑solving, and want to make a measurable impact on portfolio performance, this role is built for you.  This position can be located in Grand Rapids or East Lansing.

What can we offer you?

GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.

GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:

• 15 vacation days, 12 sick days, and 12 paid holidays per year
• 401(k) plan – up to a 9% employer contribution/match
• Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
• Paid Parental leave
• $150/year Logo Wear allowance
• $400/year Wellness Subsidy/Reimbursement & wellness programs
• $6,000 lifetime maximum Student Debt repayment program or tuition assistance
• Yearly bonus/incentive opportunity available to all employees

Get to know GreenStone

Our $15 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.

Culture

Core Four values steer everything we do at GreenStone. Customer First, Delivery Quality, Get involved, Do the right thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

Key Responsibilities:

High‑Risk Loan Management

• Manage and resolve non‑accrual, delinquent, and high‑risk loans with a focus on accuracy, compliance, and member service.
• Collaborate with internal and external legal counsel on restructuring, foreclosure, litigation, and claim‑and‑delivery actions.

Restructuring & Claims

• Evaluate restructuring applications, negotiate terms, and prepare FSA guarantee loss claims and related documentation.
• Provide strategic recommendations to attorneys regarding loan disposition pathways.

Portfolio Oversight

• Gather and analyze borrower information to classify assets, monitor loan compliance, and determine appropriate resolution strategies.
• Coordinate portfolio activities, including the use of government guarantees, to minimize losses and optimize recoveries.

Cross‑Functional Support

• Serve as a resource to branch teams on borrower rights, loss mitigation strategies, and distressed loan servicing.
• Maintain accurate data systems, asset classifications, allowances, and charge‑off records.

Requirements:

• Bachelor’s degree required (Business, Agriculture, Finance, or related field preferred).
• 3+ years of experience in credit, lending, or related financial services roles is required.
• Strong understanding of credit extension, credit administration, and high‑risk asset management.
• Working knowledge of borrower rights, RESPA, foreclosure processes, claim and delivery, repossession, and bankruptcy types.
• Ability to navigate complex legal and regulatory environments with confidence

GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.