Service Desk Specialist - Associate / Senior

We are seeking motivated and skilled Service Desk Specialists to join our team. As a Service Desk Specialist, you will be the first point of contact for our clients, providing exceptional technical support and customer service. You will troubleshoot and resolve IT issues, manage service requests, and ensure timely resolution of incidents

Get to know GreenStone

Our $15 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.

Culture

Core Four values steer everything we do at GreenStone. Customer First, Deliver Quality, Get Involved, Do the Right Thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

What can we offer you?

GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.

GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:

• 15 vacation days, 12 sick days, and 12 paid holidays per year
• 16 hours of volunteer time
• Paid parental leave
• 401(k) plan – up to a 9% employer contribution/match
• Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
• $150/year Logo Wear allowance
• $400/year Wellness Subsidy/Reimbursement & wellness programs
• $6,000 lifetime maximum Student Debt repayment program

• Yearly bonus/incentive opportunity available to all benefit eligible employees

Key Responsibilities...

• Provide first-level technical support to clients via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Manage and prioritize service requests and incidents.
• Document and track all support interactions in our ticketing system.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.

Position Requirements…

• Bachelor’s degree is required.  Information Systems, Computer Science or related majors preferred.

• 0-3 years of technical or business experience required.
• Intermediate experience with Microsoft technologies required.
• Familiarity with the following Microsoft Products: Salesforce, SharePoint, Windows Server, Windows 10, and Office 365 are a plus.
• Incumbent should have knowledge in one or more areas of computer systems, network operating systems (LAN/WAN), data and voice communications, workstation operating systems and configurations, Internet, Intranet and software applications (HTML programming). 
• This position requires the ability to provide excellent customer service in a multi-tasking environment and be able to evaluate technical problems, evaluate options and solutions, and communicate this information to staff in terms that will be understood.

GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.