Senior Service Desk Specialist / Service Desk Specialist

Date: May 18, 2019

Location: East Lansing, MI, US, 48823

Company: GreenStone Farm Credit Services


We are seeking an experienced Service Desk Specialist who has a passion for customer service.


Do you have what it takes to be part of a high-performing team, to exceed expectations for a first class support experience, even if the job is demanding at times?


Are you interested in joining a team that uses the latest technology with customer support tools?


GreenStone Farm Credit Services is seeking an experienced Service Desk Specialist reporting to the Service Desk Manager. GreenStone provides training and certifications with HDI (Help Desk Institute), ITIL Foundations, and other training options to help expand your career. GreenStone is using ServiceNow, an industry-leading tool, for the Service Desk, to provide an exceptional customer service experience for the Service Desk and our customers.


About Us...

GreenStone Farm Credit Services is an $8.5 billion financial services institution with 500 employees in 36 locations throughout Michigan and northeast Wisconsin.  GreenStone provides short term and long-term credit to our customers, as well as a variety of other products and services, such as crop insurance, life and disability insurance, accounting services, tax planning and preparation, and appraisals.


Primary Responsibilities...

  • Provide the daily operation of the Service Desk support for over 450 employees
  • Provide customer support with
  • Provide technical user support in the areas of hardware, software, networking, security and maintenance.
  • Ensure all user support calls are fulfilled with the highest level of technology support services.


Position Requirements...

  • Bachelor’s Degree in Information Systems, Computer Science or related field
  • 3-5 years experience with customer service related position
  • 2-3 years experience working with enterprise computer information systems
  • Must have the ability to translate technical information into non-technical terms.
  • Support experience in the following areas: Microsoft Environment, basic web application troubleshooting, VPN and advanced networking troubleshooting.
  • Ability to troubleshoot a variety of hardware and software.
  • Strong organizational, interpersonal and communication skills.
  • Knowledge of credit policy, lending practices, and the loan origination process preferred.


Here's What We Can Offer You...

GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:

  • Salary commensurate with experience
  • 15 vacation days, 12 sick days, and 10 paid holidays per year
  • 401(k) plan – up to a 9% employer contribution/match
  • Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
  • $100/year Logo Wear allowance
  • $400/year Wellness Subsidy/Reimbursement & wellness programs
  • Student Debt repayment grant

*** Please include your salary requirements in your cover letter

Nearest Major Market: Lansing

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